Introduction

Thank you for visiting www.controlevolt.com, provided by Contrôle Volt. We respect the privacy of every person who visits the Website and are sensitive to privacy issues on the Internet. We believe it is important that you know how we treat the information received about you.

This privacy policy (the “Privacy Policy”) explains how we collect, use, disclose and protect the personal information of our customers and users of the Website (“you”), describes the types of information we may collect from you or that you may provide to us, as well as our practices for collecting, using, retaining, protecting and disclosing such information. We do not knowingly collect personal information directly from children under 13 years of age; the Website is intended for a general audience and is not specifically intended for children or intended to be used by children.

Consent and Modifications

We will only use your personal information in accordance with this Privacy Policy, unless otherwise indicated by applicable law. We take steps to ensure that the personal information we collect about you is adequate, relevant, not excessive and used for limited purposes. Privacy laws in Canada generally define “Personal Information” as any information about an identifiable individual, which includes any information that can be used alone or with other information to identify, contact or locate a person.

By accessing or using the Website, you agree to the practices described in this Privacy Policy and you consent to our processing of your information in accordance with this Privacy Policy. We may modify or update this Privacy Policy from time to time; if we modify this Privacy Policy in a way that significantly impacts your privacy rights, we will notify you. Your continued use of the Website or our services after any modification to this Privacy Policy will constitute your acceptance of such modification. However, where required by law, we will confirm your consent to the revised terms of the Privacy Policy. This Privacy Policy is incorporated into and deemed to be part of the Website’s terms of use.

Information We Collect

We collect and use several types of information about you, including:

Personal Information that we can reasonably use to identify you directly or indirectly, such as your name, postal address, email address, telephone number, IP (Internet Protocol) address used to connect your computer to the Internet, username or any other identifier, billing and similar account information, and any other identifier we can use to contact you online or offline.

Non-personal information which is information that does not directly or indirectly reveal your identity or does not directly concern an identified person, such as demographic information or statistical or aggregate information. Statistical or aggregate data does not directly identify a specific person, but we may derive non-personal statistical or aggregate data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific feature of the Website.

Usage information, including your login information, IP (Internet Protocol) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your Internet connection, the equipment you use to access the Website and usage details.

Non-personal details about your website interactions, including full URLs, clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page or any phone number used to call our customer service number.

How We Collect Information

Information You Provide to Us

Information we collect directly from you may include information you provide to us:

On your online account: if you register for an online account via the Website, we may ask you to provide your username, password, email address, telephone number, payment card information, your preferences regarding electrical services, your previous projects.

For Marketing Communications: If you wish to receive marketing communications from us, you can do so by registering on the Website. We will ask you to provide your email address or telephone number so that we can send you marketing material.

When you communicate with us: when you contact us about a customer service issue or for any other inquiry, we collect the content of those communications, as well as any additional information about the mode of communication used, including telephone, SMS, email, chat and social media platforms. For example, if you send us an email, we will collect your email address, if you send us an SMS, we will collect your telephone number, etc.

Through loyalty and rewards programs: if you register for a loyalty or rewards program, we collect information such as your name, email address, telephone number or postal address to track your rewards and allow you to redeem them.

Other information you provide online: this includes information provided when you subscribe to our service, post material or request other services, such as a quote for electrical work. We may also ask you for information when you participate in a contest or promotion sponsored by us, and when you report a problem with our Website.

Automatically Collected Information

When you navigate and interact with the Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including: details of your visits to the Website, including traffic data, location data, logs and other communication data and the resources you access and use on the Website as well as information about your computer and internet connection, including your IP address, operating system and browser type.

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). To learn more or to opt out of personalized advertising, please visit the Digital Advertising Alliance of Canada opt-out tool to learn how you can opt out of behavioral tracking on this Website and to learn about how we respond to web browser signals as well as other mechanisms that allow consumers to exercise choice about behavioral tracking.

The information we collect automatically is statistical data and does not include Personal Information. However, we may maintain it or associate it with Personal Information we collect by other means or that you provide to us or that we receive from third parties. It helps us improve the Website and deliver a better and more personalized service, including by enabling us to estimate the size of our audience and usage patterns, store information about your preferences, allowing us to customize the Website according to your individual interests, speed up your searches and recognize you when you return to the site.

Data Collection Technologies

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when your browser connects to the Website.

Flash Cookies. Certain features of the Website may use local stored objects (or Flash cookies) to collect and store information on your preferences and navigation to, from and on the Website. Flash cookies are not managed by the same browser settings as those used for browser cookies.

Web Beacons. Pages of the Website [and our emails] may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Information We Collect About You from Third Parties

We may receive Personal Information about you from various third parties and public sources, such as credit card issuers, financial partners and data analytics companies. We may collect information about you in connection with investigations into fraudulent or criminal activities on the Website and at our facilities. We may also collect information from other sources, including for example, joint marketing partners, data analytics companies, public databases, publicly accessible social media pages and other third parties with whom we work.

Google Analytics

We use Google Analytics, the web analytics services provided by Google, Inc. to help us measure traffic and usage trends. Google Analytics sets a cookie to evaluate your use of the Website and compile reports for us on Website activity to help us understand how visitors interact with the Website and to track visitor interactions. Google Analytics collects information anonymously and without identifying individual visitors. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google states that it will not associate your IP address with any other data held by Google. By accessing this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To disable this type of cookie, you can install the Google Analytics opt-out browser add-on https://tools.google.com/dlpage/gaoptout, which prevents Google Analytics from collecting information about visits from your browser.

Facebook Tracking Pixel

We also use Facebook Pixel. This tool allows us to understand and deliver ads and make them more relevant to you. The data collected remains anonymous and we cannot see the personal data of an individual user. However, the data collected is saved and processed by Facebook. Facebook may be able to connect the data to your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Use Policy). Facebook has ultimate control over information collected through Facebook Pixel. You can disable the use of cookies and Facebook Pixel by Facebook through your Facebook account settings.

Information We Create

We may aggregate and/or anonymize Personal Information so that it is no longer considered Personal Information. We do this to generate other data for our use, which we may use and disclose for any purpose. For example, we may calculate the percentage of users of our Website who have a particular area code.

How We Use Your Information

We use your information, including your Personal Information to manage our business and to maintain and develop business relationships with you. We will only collect, use and disclose such information to the extent necessary for these purposes.

We use information we collect about you or that you provide to us, including any Personal Information:

• To present the Website and its content to you.
• To provide you with information, products or services that you request from us.
• To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provided it, such as facilitating the administration of your electrical projects, installations, warranties, maintenance programs and any recall notices.
• To provide you with notices about your account.
• To carry out our obligations and enforce our rights arising from any contracts with you or to comply with legal requirements.
• To notify you about changes to the Website or any products or services we offer or provide through it.
• To improve the Website, products or services, marketing or our customer relationships and experiences.
• To allow you to participate in interactive features, social media or similar features on the Website.
• To measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertisements to you.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

How We Share Your Information

We will not rent or sell your information to third parties without your consent. We only share your data as specifically provided in this privacy policy.

Sharing with Our Partners

We may provide your data, including your Personal Information, to affiliates and companies in our group, to third parties who provide services to you or us, to promotional partners, to social networks, or to other third parties as necessary to conduct our business, or to comply with a legal obligation.

We may share, as appropriate and only after obtaining your explicit prior authorization, certain information about you with electrical equipment manufacturers or any financial institution involved in your acquisition of electrical services or related equipment. Please note that each of these establishments sets its own privacy policy and we disclaim any responsibility relating to these policies.

Other Disclosures

In addition to any disclosure you may have consented to or authorized by the terms of this Privacy Policy, we may transfer your data, including your Personal Information to third parties in the following limited circumstances: 1) information you expressly consent to share; 2) when it is anonymous information (individuals cannot be identified); 3) when you decide to make information indexable by search engines, share it or broadcast it to people or make it accessible to the public in another way; 4) to satisfy any applicable law, regulation, legal process or enforceable governmental request inside or outside your country of residence when we believe in good faith that the law requires it; 5) to enforce this Privacy Policy, terms or a contract, including investigation of potential violations thereof; 6) to detect, prevent or address fraud, security or technical issues, to protect our operations or to protect you; 7) to protect our rights, property or safety as well as yours, the public or others; 8) in connection with an acquisition, merger, change of control, debt financing, reorganization, asset sale, bankruptcy or any other change in the structure or status of our company; or 9) if necessary in connection with the performance of requested services or solutions, or as appropriate in connection with a legitimate need.

How We Retain and Secure Your Information

Information Security

We are committed to ensuring the confidentiality, integrity and availability of your Personal Information. We have implemented appropriate physical, technological security measures and procedures designed to prevent your Personal Information from being lost, used, altered or accessed in an unauthorized manner or unlawfully disclosed. Examples of such measures include restricted access to our offices, staff training, use of passwords and well-defined internal policies and practices. We also use Secure Socket Layers (“SSL”) encryption technology in all areas of the Website where your personal account information is required, which means that Personal Information you submit to us via the Website is encrypted by your computer and decrypted again on our end. Your personal account information and transaction history are kept behind a firewall.

In addition, we limit access to your Personal Information to our employees, agents, contractors and other third parties who have a business need to know it. They will be required to process your Personal Information only on our instructions and they are subject to a duty of confidentiality. Our service providers are required to maintain adequate security protections in place designed to help protect your Personal Information and are not authorized to use it for purposes other than in connection with their provision of services.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Any transmission you provide is at your own risk. Once we have received your information, we will apply our security practices to try to prevent unauthorized access, use and/or disclosure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you may have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “How to Contact Us” section below.

Information Retention

We will retain your Personal Information for as long as necessary to: 1) provide the products and services you have requested; 2) communicate with you regarding a purchase or request you have made to us; 3) manage your choices and rights you have exercised in accordance with this Privacy Policy; 4) allow you to maintain an account with us; 5) comply with our legal and regulatory obligations and to demonstrate our compliance with such obligations, 6) resolve disputes and enforce our rights and contracts.

We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

Once the retention period has ended, we will dispose of your Personal Information as provided in our internal data retention and disposal policy.

Where We Store Your Information

We use facilities managed by “Amazon Web Services and located in Canada” for our information storage and processing infrastructure. By providing us with Personal Information, you understand that your information may be transferred, processed or stored outside of Canada, in a country that may have a different data protection regime than Canada. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in these other countries may be entitled to access your Personal Information. Our service providers may, from time to time, also retain your Personal Information for the purposes included in this Privacy Policy.

Your Account Information and Profile Settings

You may:

• Update your account at any time by logging in and changing your profile settings.
• Unsubscribe from email communications from us by clicking on the “unsubscribe link” provided in those communications or by sending an email to jacob.lemieux@controlevolt.com. As noted above, you cannot opt out of service-related communications (e.g., account verification, purchase and billing confirmations and reminders, technical and security notices).

Other Websites and Services

This Website contains links to other sites. They are provided for reference only and may have different privacy practices and policies than ours. We are not responsible and this policy does not address the privacy practices of these other third parties, such as Facebook, Apple, Google, Microsoft or any other app developer or social media platforms. If you wish to use any of these services, your Personal Information will be collected by that third party and will be subject to the third party’s privacy policy. Please check the privacy policies posted on third-party sites you may access through the Website before submitting Personal Information to them. We have no control over and are not responsible for the collection, use and disclosure of your Personal Information by these third parties.

Applicable Law

The Website is operated from Quebec, Canada by Contrôle Volt. Any dispute between you and us is therefore subject to the applicable laws in the province of Quebec and the applicable laws of Canada. In addition, you hereby agree to submit to the exclusive jurisdiction of the courts of the province of Quebec with respect to any action or proceeding arising out of or related to the Website.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us:

Contrôle Volt
Email: jacob.lemieux@controlevolt.com
Phone: 1-855-561-4301

Personal Information Protection Officer:
Jacob Lemieux-Leclerc
Email: jacob.lemieux@controlevolt.com
Phone: 1-855-561-4301